Where's my order?

First, check your spam or promotions folder — transactional emails sometimes land there. The subject line will be "Your Upgrade Health order has shipped." If it's been more than 2 business days since you ordered and you can't find it, email support@upgradehealth.com with your order number and we'll send the tracking link directly.

For domestic US orders, tracking can sometimes show no scan for 24–48 hours after the first scan, especially over weekends or when packages move between major regional hubs. If there's been zero movement for more than 4 business days, contact us and we'll investigate with the carrier. For international orders, customs clearance can add 2–5 business days of apparent inactivity.

Check around your door, mailbox, garage, or with a neighbor — carriers sometimes leave packages in less obvious spots. Also confirm the delivery address on your order confirmation. If the package genuinely hasn't appeared within 24 hours of the "delivered" scan, email support@upgradehealth.com with your order number. We'll file a carrier claim and reship within 2 business days.

Once an order has shipped, address changes must be requested directly with the carrier — we can't intercept a package in transit. UPS and FedEx allow delivery address updates via their apps (sometimes with a fee). USPS package intercept is available at usps.com. Contact the relevant carrier with your tracking number as soon as possible. If a delivery attempt fails and the package is returned to us, we'll reship to a corrected address at no extra charge.

No — duties and import taxes are not included in your order total and are the responsibility of the recipient. The amount varies by country and order value. Your carrier (DHL or FedEx) will contact you before delivery if customs payment is required. We declare all shipments accurately and cannot mark packages as "gifts" to avoid duties.