60 days. Zero risk.
We're confident enough in our science to put our money where our formula is. If it doesn't work for you — full refund, no return required, no questions asked.
The most straightforward guarantee in the supplement industry.
Use the product for at least 30 days. If you don't see a meaningful difference — in your energy, your bloodwork, your recovery, your cognitive clarity — email us. We refund your full purchase price within 1 business day.
You keep the product. We don't want it back. We'd rather you pass it on, finish it, or donate it — returning supplements creates waste and paperwork that benefits nobody.
Three steps. Done in under two minutes.
Email support@upgradehealth.com with the subject "Refund Request" and your order number. Include which product(s) you'd like refunded and a brief reason — that's genuinely all we need.
No forms, no retention calls, no "are you sure?" loops. Our support team reviews your request and sends a refund confirmation within one business day, Monday through Friday.
Your full refund is issued to your original payment method immediately after confirmation. Depending on your bank or card issuer, funds typically appear within 3–5 business days.
Because the science takes time to show up in your body.
Most supplement brands offer 30-day guarantees. They know most customers won't see results that fast — and by the time they don't, the window has closed. We offer 60 days because that's the minimum time window used in the majority of clinical trials we base our formulas on.
NAD+ levels take 8–12 weeks to shift meaningfully on bloodwork. HRV trends take 10–14 weeks to stabilize. Collagen remodeling requires 12–16 weeks to show measurable tissue changes. We structured the guarantee around what the science actually requires — not around minimizing refund claims.
"If we're not confident enough to back the product for 60 days, we shouldn't be selling it."
The guarantee also keeps us honest. Products that don't work don't get repurchased — and we've built this business on a 79% subscription renewal rate. The guarantee exists because the products earn it.
What's in and what's out.
Guarantee questions, answered.
Do I have to send the product back?
No. We don't require product returns under our 60-day guarantee. Keep it, finish it, pass it on, or discard it — your choice entirely. We've found that return requirements exist primarily to discourage people from claiming what they're owed. We're not interested in that dynamic.
I only used the product for 2 weeks — can I still claim a refund?
Our guarantee asks for a minimum of 30 days of consistent use before claiming. This isn't an arbitrary hurdle — two weeks is genuinely not enough time for most of our actives to produce measurable changes. If you used the product for 2 weeks and stopped due to a side effect or adverse reaction, that's a different situation — contact us and we'll handle it case by case. If you stopped because you simply forgot or lost motivation, we'd encourage you to restart and complete a proper trial before deciding it isn't working.
My subscription has been charging for 3 months — are all three orders covered?
The 60-day window starts from your first subscription order date, so it covers your first and potentially second orders if they fall within that window. Orders beyond the 60-day window are not covered by the guarantee — which is why we recommend cancelling your subscription before your third charge if you're still undecided after two months. That said, if you've been consistently using the product for 3 months and genuinely haven't noticed any effect, email us and explain your situation. We consider context.
How is this different from your Return & Refund Policy?
Our Return & Refund Policy covers the full legal detail — damaged goods, wrong items, subscription cancellations, processing timelines, and non-refundable situations. The 60-Day Guarantee is specifically about results: if you used the product properly and it didn't work for you, you get your money back without any of the usual friction. Think of the guarantee as the promise and the refund policy as the procedural detail behind it.
What if I bought from a third-party retailer?
Our 60-day guarantee only applies to orders placed directly through our website. If you purchased through a third-party retailer or marketplace, you'll need to work with them under their return policy. We can't process refunds for orders we didn't take — we don't have your payment details and can't verify the transaction. To always be covered by our guarantee, buy directly at upgradehealth.com.
60 days to decide.
A lifetime to benefit.
Every order is backed by our guarantee. No asterisks. No fine print that changes things.