If it doesn't work, you don't pay.
Our 60-day guarantee is unconditional. No returns required, no forms, no runaround — just an email and a full refund.
Last updated: May 2026Our 60-Day Money-Back Guarantee
Use the product consistently for at least 30 days. If you don't see or feel a meaningful difference, email us within 60 days of your purchase date and we'll refund you in full — no product return required, no questions asked. The guarantee applies to every product we sell, including subscriptions.
Our 60-Day Money-Back Guarantee
If you purchase any Upgrade Health product and are not satisfied with the results after giving it a genuine trial of at least 30 days, you are entitled to a full refund of the purchase price — no questions asked, no product return required.
The guarantee window is 60 days from the date of your original purchase. Refund requests received after 60 days will not qualify under the guarantee, though we may consider exceptions in the case of verifiable shipping delays, medical emergencies, or other extenuating circumstances at our discretion.
We ask that you give the product a genuine trial — at least 30 days of consistent use at the recommended dose. We're not a loophole for free supplements, and we trust our members to be honest with us in return.
The guarantee covers one refund per customer per product per 12-month period. It is not transferable and cannot be combined with other promotions unless explicitly stated. The guarantee applies equally to one-time purchases and subscription orders.
Eligibility
To be eligible for a refund under our 60-day guarantee, the following conditions apply:
Refunds for damaged, defective, or incorrectly shipped orders are not subject to the 30-day usage requirement or the 60-day window — these are handled separately and immediately regardless of when they are reported (within reason).
How to Request a Refund
The process is intentionally simple. Three steps:
Email support@upgradehealth.com with the subject line "Refund Request — [Your Order Number]". Include your order number, the product(s) you'd like refunded, and a brief reason. That's all we need.
Our support team will confirm your refund eligibility and send a confirmation email. We do not ask you to return the product, fill out a form, or call a phone number.
Once confirmed, your refund is processed immediately. Depending on your bank or card issuer, funds appear within 3–5 business days. Shopify Pay and PayPal refunds typically process faster.
Refund Processing
All approved refunds are issued to the original payment method used at checkout. We do not issue refunds as store credit, gift cards, or to a different payment method unless the original payment method is no longer valid.
If your refund has not appeared after 7 business days from our confirmation email, first check with your bank or card issuer — processing times vary by institution. If the issue persists, contact us with your order number and we'll escalate directly with our payment processor.
If your order contained multiple products and you are only requesting a refund on one, we will issue a partial refund for that product's value only. Original shipping charges are non-refundable on partial refunds unless the issue is our error.
Damaged or Defective Products
If your order arrives damaged, tampered with, or with a manufacturing defect (broken seal, discoloration, unusual odor, incorrect capsule count), contact us immediately at support@upgradehealth.com.
Please include a photo of the damaged product and packaging. We will reship the affected items within 1–2 business days at no cost. You are not required to return damaged goods. If you prefer a refund instead of a replacement, we will process that instead — your choice.
There is no time limit on reporting genuine manufacturing defects. If you open a bottle six months after purchase and discover a quality issue, we want to know about it — both to make it right for you and to investigate whether it's a batch-level issue.
Wrong Items Received
If you received an item different from what you ordered, email us at support@upgradehealth.com with your order number and a photo of what you received. We will dispatch the correct item the same or next business day and arrange collection of the incorrectly sent item at our cost. If return collection is impractical, we will not require it.
Subscription Refunds
Our 60-day guarantee applies to subscription orders. The guarantee window is calculated from your first subscription order date, not from each renewal. This means if you subscribe and decide within 60 days that the product isn't working, the entire subscription history up to that point is eligible for refund.
To cancel a subscription and prevent future charges, log in to your account and cancel through the subscription management portal. Cancellation takes effect immediately and no further charges will be made. If you cancel within 24 hours of your next scheduled charge and the order has already been processed, we will issue a refund for that order upon request.
To avoid a charge on your renewal date, cancel your subscription at least 24 hours before the scheduled charge date shown in your account portal. We cannot cancel a charge that has already been processed, but we can refund the corresponding order on request.
Exchanges
We do not process direct product exchanges. If you would like a different product, the simplest path is to request a refund for your original order and place a new order for the product you want. This avoids the logistics of holding stock for an exchange and gets the new product to you faster.
If you want guidance on which product is most appropriate for your goals before reordering, our clinical support team at clinical@upgradehealth.com can help you choose the right protocol.
Non-Refundable Items & Situations
The following are not eligible for a refund under our standard policy:
Questions About Your Refund
For all refund and return enquiries, contact our support team at support@upgradehealth.com. Include your order number in the subject line. We respond within 1 business day, Monday through Friday, 8am–6pm Pacific Time.
You can also visit our Contact Us page, review the FAQ, or if your question is clinical in nature, reach our protocol team at clinical@upgradehealth.com.
One email is all it takes.
Send your order number to support@upgradehealth.com and we'll take care of the rest — no returns, no forms, no holds.